Creating connections and driving engagement.
Fast, Seamless and Intelligent Guest Wireless
This international chain wanted to bring a cohesive guest experience to all their stores, both within the United States and internationally. Working with international partners and stakeholders, Eureka Retail and Eureka WiFi delivered a Guest WiFi solution that vastly improved the guest connectivity experience as well as delivered valuable guest and location metrics to the client.
Email acquisition went up, customer loyalty and engagement went up and the client was able to use the data collected to better understand and interact with their guests, facilities and staff.
“We are seeing a surprising increase in engagement both through regular channels (primarily email) as well as social channels. The impact of the location analytics and guest metrics is something we were not prepared for, but we have been able to make changes to our stores, procedures and even ordering as a result”
Let’s Connect!
